Consumer Reports finds safety issue on Lexus GX 460, Lexus halts sales to fix it

Problems just don’t stop coming for Toyota. Consumer Reports has found a safety issue on the Lexus GX 460, and it’s so serious that they have issued a “Don’t Buy” warning, and Lexus has halted sales of the car to fix it.

The problem is that when heading into a corner and lifting off the gas, as someone might do when they’re exiting a highway ramp too quickly, you get a lot of lift-off oversteer, which is dangerous on public roads, and very dangerous in a car with a high centre of gravity, such as the GX. While the car didn’t rollover in the test, if you were to hit a curb when sliding, you could easily roll.

Consumer Reports has notified Toyota about this, and they have now suspended sales until they can fix the problem.They will rigorously testing the GX using parameters specified by Consumer Reports to engineer a fix. Anyone who has already purchased a GX and is concerned about the issue will be given a loaner car from Lexus until a remedy is found.

You can see Lexus’ press release below.

Press Release

Lexus’ Statement Regarding Consumer Reports’ Testing of the 2010 GX 460

From Mark Templin, Lexus Group Vice President and General Manager

“For more than 20 years, Lexus has made customer safety and satisfaction our highest priorities.  We are taking the situation with the GX 460 very seriously and are determined to identify and correct the issue Consumer Reports identified. At this time we have asked our dealers to temporarily suspend sales of the 2010 GX 460.

Lexus’ extensive vehicle testing provides a good indication of how our vehicles perform and we are confident that the GX meets our high safety standards.  Our engineering teams are vigorously testing the GX using Consumer Reports’ specific parameters to identify how we can make the GX’s performance even better.

For any customer who has purchased a 2010 GX 460 and is concerned about driving their vehicle, we will provide a loaner car until a remedy is available.

As always, Lexus is committed to providing our customers with outstanding products and service.

Customers who have any questions or concerns should contact Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987.”

Source: Consumer Reports via USA Today via Jalopnik and Lexus

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